Inclusive Health FAQ
Frequently Asked Questions
Inclusive Health has compiled frequently asked questions and answers
for your quick reference.
If you do not find an answer to your question, please contact us
toll-free at
866-665-2117
866-665-2117 . We are available to take your calls
Monday through Friday from 8 am to 5 pm EST.
What is the purpose of Inclusive Health?
1. To provide access to quality non-group health care
coverage to individuals whose health and/or medical history
qualifies them as "high risk" and at a price that is lower
than that charged to high-risk individuals by commercial
health insurers.
2. To provide insurance under North Carolina State law and
the Federal Health Insurance Portability and Accountability
Act (HIPAA) for eligible individuals and their dependents.
3. To provide qualified coverage to individuals who are
eligible for the tax credit for health insurance costs under
the Trade Adjustment Assistance Reform Act and their
dependents.
Who is eligible for coverage through Inclusive Health?
To be eligible for Inclusive Health coverage, you must meet all
of the following criteria:
1. You are a legal resident of the United States.
2. You are a resident of the State of North Carolina.
3. You do not have access to any other group coverage
including access to coverage through a spouse or as a
dependent on a parent or guardian's policy.
4. You do not qualify for a government program such as
Medicare, Medicaid, SCHIP or Social Security Disability.
In addition, you must meet any one of the following
criteria:
1. You have been rejected or refused by an insurer for
similar coverage for medical reasons.
2. You have been offered coverage by an insurer but with
conditional rider limiting coverage.
3. You have been refused coverage except at a higher premium
rate than Inclusive Health.
4. You have similar coverage, but at a single rate higher
than Inclusive Health.
5. You have a diagnosed medical condition, outlined by
Inclusive Health, which allows automatic enrollment into
Inclusive Health.
6. You are a federally-qualified, HIPAA-eligible individual,
including those who currently have this coverage through an
insurer. (See description of HIPAA eligible individual)
7. You are a resident eligible for the Federal Health
Coverage Tax Credit (trade- displaced workers, PBGC
recipients). (See below description of HCTC)
8. You are an eligible individual with other non-group
coverage in place; you can move to Inclusive Health at any
time
What is the legal residency requirement in the United States?
You must provide a photocopy of your Social Security card, birth
certificate, passport, naturalization/citizenship certificate,
unexpired Visa, unexpired I-94 card or green card. If your green
card is pending, you will need to supply a photocopy of your
Employment Authorization Document (EAD) and Advance Parole
(temporary travel document).
What is the residency requirement in North Carolina?
You must be a resident of North Carolina for at least 30 days
before applying for Pool coverage. The 30-day residency
requirement does not apply to HIPAA Eligibles and HCTC Eligibles;
instead, residency need only be in effect as of the date of
application to the pool.
What are the Medical Conditions that will automatically
qualify an individual for Inclusive Health Coverage?
Acquired Immune Deficiency Syndrome/Human
Immunodeficiency Virus Alzheimer's Disease Amyotrophic
Lateral Sclerosis (Lou Gehrig's Disease) Aneurysm Angina
Pectoris Angioplasty Ankylosing Spondylitis Cancer
(except skin) treated or diagnosed in past 5 years
Cardiomyopathy Cerebral Palsy Chronic Obstructive
Pulmonary Disease Chronic Renal Failure Cirrhosis of the
Liver Congestive Heart Failure Coronary Occlusion
Crohn's Disease Cystic Fibrosis Emphysema |
Hemochromatosis Hemophilia Hepatitis C Hodgkin's
Disease Huntington's Chorea Leukemia Lupus Erythematosus
Disseminate Major Organ Transplant Multiple or
Disseminated Sclerosis Muscular Dystrophy Myasthenia
Gravis Myocardial Infarction Paget's Disease Paraplegia
or Quadriplegia Parkinson's Disease Polyarteritis (periarteritis
nodosa) Psoriatic Arthritis Raynaud's Disease Rheumatoid
Arthritis Schizophrenia Stroke (CVA) Suicide Attempt
Tetralogy of Fallot Ulcerative Colitis |
Who is NOT eligible for Inclusive Health coverage?
You are not eligible for coverage under Inclusive Health if:
1. You have or obtain medical care benefits substantially
similar to, or more comprehensive than, the benefit plan
offered by Inclusive Health, or you would be eligible to
have coverage if you elected to obtain it, except that:
a. You may maintain other coverage for the period of
time you are satisfying a pre-existing condition waiting
period under Inclusive Health; and
b. You may maintain Inclusive Health coverage for the
period of time you are satisfying a pre-existing
condition waiting period under another health insurance
policy to replace the Inclusive Health policy.
2. You are determined to be eligible for enrollment in
Medicaid, or Medicare, unless Inclusive Health offers
Medicare supplemental insurance coverage.
3. You have previously terminated Inclusive Health coverage
unless 12 months have lapsed since the termination, except
that this shall not apply if you are a federally-defined
eligible individual or eligible to receive benefits under
the Trade Adjustment Assistance Program.
4. You are an inmate or resident of a public institution,
unless you are a federally- defined eligible individual.
5. Your premiums are paid for or reimbursed under any
government-sponsored program or by any government agency or
health care provider, except as an otherwise qualifying
full-time employee, or a dependent of a government agency or
health care provider. This does not apply if you are
receiving benefits under the Trade Adjustment Assistance
Program or receiving premium subsidies made available by the
State based on individual income levels, or
6. You have other insurance coverage in place on the date
that Inclusive Health takes effect.
Coverage under Inclusive Health shall end:
1. On the date you are no longer a resident of North
Carolina.
2. On the date you request coverage to end.
3. Upon the death of the covered individual.
4. On the date that state law requires cancellation of
the Inclusive Health policy.
5. At the option of the Pool, 30 days after Inclusive
Health makes an inquiry concerning your eligibility or
residence to which you do not reply.
6. Failure to make premium payments, after a 31-day
grace period.
7. If the individual has performed an act or practice
that constitutes fraud or made an intentional
misrepresentation or material fact under the terms of
the coverage.
What qualifies me as a HIPAA Federally-Defined Eligible Individual?
You are considered HIPAA-eligible if:
1. You have a total of 18 months of creditable coverage.
2. You have avoided a significant break in health coverage
of 63 or more full days in a row. A significant break in
coverage results in the individual losing credit for the
coverage before the break.
3. You do not have any medical coverage, other than that
which will soon be exhausted;
4. If COBRA, state continuation coverage, or Federal
Temporary Continuation Coverage was offered, you must have
accepted and exhausted it. Although an individual may apply
for HIPAA coverage before the termination of COBRA, COBRA
must be exhausted and then the new coverage will start.
5. You must not be eligible for any other employment related
group health coverage, Medicare or Medicaid.
6. Your last coverage must have been through an employer or
union plan (COBRA, State and Federal continuation coverage
also meet this requirement) or a church plan (as defined
under section 3(33) of the Employee Retirement Income
Security Act of 1974.
7. You must not have lost your last coverage through fraud
or nonpayment of premiums.
8. Generally, you must not have accepted, after losing
employer group coverage, a conversion policy or policy of
limited duration because they are both forms of individual
coverage and will terminate your HIPAA portability rights*.
* Please note, a person accepting a
conversion policy may still be eligible for Inclusive Health
coverage. For more information, please call
(866) 665-2117
(866) 665-2117 .
What
is the Federal Health Coverage Tax Credit (HCTC)?
The HCTC is a tax credit of up to 80% available to individuals
who qualify under the Trade Adjustment Assistance Act of 2002.
The three groups of potentially eligible individuals for the
HCTC are:
PBGC Pension Benefit Recipients: you are at
least 55 years old and receive a pension benefit payment
from the Pension Benefit Guaranty Corporation (PBGC). You
also qualify if you are at least 55 years old and currently
receive PBGC benefits as a survivor, beneficiary or an
alternate payee. TAA Recipients: you
receive either an income supplement from your state called a
Trade Readjustment Allowance (TRA) or unemployment
insurance. You also either attend Trade Adjustment
Assistance (TAA)-approved training or have a waiver saying
you don't need training. ATAA Recipients:
you are at least 50 years of age and receive benefits under
the Alternative Trade Adjustment Assistance (ATAA) program.
To be eligible for the HCTC, you must meet some general
requirements. You meet these general requirements if the
following statements are true for every month that you want
to claim the tax credit:
1. You are not entitled to Medicare benefits.
2. You are not entitled to health coverage through the
military health system (CHAMPUS/TRICARE). This does not
include health coverage received as a Veterans Affairs
(VA) benefit.
3. You are not in prison.
4. You cannot be claimed as a dependent on someone
else's federal tax return.
Inclusive Health is a State Qualified Health Plan
In North Carolina, INCLUSIVE HEALTH is the ONLY State qualified
plan by the NC Department of Insurance for high risk individuals
or individuals with pre-existing conditions.
State-qualified health plan: these are plans that a state's
Department of Insurance approves as meeting the requirements of
the Trade Act of 2002 for the HCTC.
You must buy a state-qualified health plan directly from an
insurance company or other organization designated by your
state. A state-qualified health plan can be a private health
insurance plan offered by a company or a public health insurance
plan offered by a state. This type of plan is not available
through an employer.
There may be multiple health plan options available to you in
your state. You should review and compare these options to
decide on the best choice for you and your family.
If you qualify for the Health Coverage Tax Credit (HCTC),
beginning May 1, 2009, you are eligible to have 80% of your
premium paid for. To calculate your portion of the premium,
please go to
http://www.inclusivehealth.org/pages/46/taa-hctc-health-coverage-tax-credit/.
Once you complete the necessary information including your age,
your gender and your smoking status, your 20% share of the
premium will be listed for each plan.
If you have additional questions, please call the Customer
Service Center at
(866) 665-2117
(866) 665-2117 or refer to the Inclusive Health website
at: www.inclusivehealth.org.
What is Creditable Coverage?
Creditable coverage is health coverage under any of the
following:
Most health coverage is HIPAA creditable coverage. Creditable
coverage includes prior coverage under an employer group health
plan (including a governmental, church plan or a group health
plan in a foreign country), health insurance coverage (either
group or individual), Medicare, Medicaid, a military-sponsored
health care program for members or certain former members of the
uniformed services, and for their dependents, a program of the
Indian Health Service, a State high risk pool, the Federal
Employees Health Benefits Program, a public health plan
(including any plan established or maintained by a State, the US
Government, a foreign country or any political subdivision of a
State, the US Government or a foreign country), a health benefit
plan provided for Peace Corps members and Title XXI of the
Social Security Act (State Children's Health Insurance Program).
What is a Certificate of Creditable Coverage?
Group health plans and health insurance issuers in both group
and individual markets are required to furnish certificates of
creditable coverage as documentation of health coverage. You may
need to request this from your last insurance company and any
other entities that can establish the length of coverage needed
to satisfy pre-existing condition exclusions. If your prior
carrier has not provided you with a certificate, other examples
of proof of prior coverage can include:
Explanation of benefits or other correspondence from a plan
or issuer indicating coverage.
Pay stubs showing a payroll deduction for health coverage.
Health insurance identification card.
Is
there a lifetime maximum under Inclusive Health coverage?
Yes. There is a lifetime maximum of $1,000,000 (One million
dollars).
Are
there pre-existing conditions?
Inclusive Health coverage shall exclude charges or expenses
incurred during the first 12 months following the effective date
of coverage for any condition for which medical advice, care or
treatment was recommended or received for conditions during the
12- month period immediately preceding the effective date of
coverage. If an individual enrolls in Inclusive Health during
the first six months (until December 31, 2009), the pre-
existing condition waiting period is six months.
Pre-existing limitations conditions do not apply to:
A child, covered within 31 days of the child's birth,
placement for adoption or placement as a foster child.
A Federally Defined Eligible (HIPAA) Individual who has 18
months of continuous coverage or who is exhausting COBRA
coverage.
An individual that is eligible to receive the Health
Coverage Tax Credit (HCTC) under the TAA, ATAA or PBGC
programs.
What
happens if I do not pay my premium?
Pool coverage will terminate after a 31-day grace period,
retroactive to the end of the month for which the last premium
was paid. If coverage is terminated for non-payment of premiums,
you will not be eligible to re-apply for coverage under the
Inclusive Health plan for 12 months.
Is
my doctor a network provider?
The best way is to search for your physician on our
providers
page or to directly ask your physician if they are part of
the Inclusive Health MedCost network. You can also call the
Customer Service Call Center at
(866) 665-2117
(866) 665-2117 .
Is
group coverage available?
No, all policies are only issued on an individual basis.
Is
family/dependent coverage available?
No, all premiums are based on an individual rate. Each family
member who qualifies and enrolls will be charged the rate
applicable to them.
Except for dependents of an individual who is eligible for the
Federal Health Coverage Tax Credit, each family member must
independently qualify for coverage under the eligibility rules.
A separate application is required for each family member.
However, dependents who can obtain health insurance in the
commercial market or through an employer may find it less
expensive than paying the Inclusive Health rate.
Dependents who qualify for coverage may be enrolled, under
separate policies and will be charged an individual rate based
on their age, gender and whether you are a smoker or not.
Can my employer pay my premium?
No, employers cannot pay premium since this is not a group or an
employer sponsored plan.
Can I re-apply for coverage after termination?
If you fail to pay the premium, or you voluntarily leave
Inclusive Health, you will not be eligible to re-apply until 12
months after termination date, unless you are HIPAA or HCTC
eligible.
Will enrollment in Inclusive Health disqualify me from eligibility
for other health insurance coverage in the future?
No. Inclusive Health enrollment will not disqualify you from
eligibility for other health insurance coverage in the future.
Inclusive Health is considered prior creditable coverage and in
the event you leave, the program will provide a Certificate of
Creditable Coverage showing your effective and termination
dates. This will prove continuous coverage to a new insurance
carrier and should prevent the carrier from imposing a
pre-existing limitation on your new policy.
How do I find out about Risk Pools in other states?
Contact the National Association of State Comprehensive Health
Insurance Pools at
www.NASCHIP.org.
What is a Health Savings Account?
An HSA works like an IRA, except that money is used to pay
health care costs. Participants enroll in a high-deductible
insurance plan. Then, a tax-deductible savings account is opened
to cover current and future medical expenses not covered by the
high deductible health plan. Up to $ 3,100 for 2009 may be
deposited, and along with the earnings, are not taxable. The
funds can then be withdrawn to cover qualified medical expenses
tax-free. Unused balances roll over from year to year.
(Note: The annual limit on HSA deposits are set by federal law
and may change from year to year. Please consult the IRS or your
tax advisor to learn more about future HSA annual deposit limit
modifications.)
How do I contact the Inclusive Health Customer Service?
The Inclusive Health Customer Service Department is available
Monday through Friday, from 8:00 a.m. to 5:00 p.m. Eastern
Standard Time.
Our toll free number is
(866) 665-2117
(866) 665-2117 .
Am I eligible for Inclusive Health coverage if I also have Medicare
or Medicaid?
If you are eligible for Medicare or Medicaid, you cannot
purchase Inclusive Health coverage. If you have Inclusive
Health, it will terminate when you become eligible for Medicaid
or Medicare.
What are some things to consider when choosing an Inclusive Health
benefit plan?
How much premium can you afford to pay? See the
Premium
Rate Calculator to see how much the plans cost.
How much deductible would you prefer to pay each year?
How much annual out-of-pocket expense can you afford in the
event you reach the maximum out-of-pocket amount?
What are your prescription drug needs?
When is coverage effective after I send in my application?
If your completed application with ALL documentation and the
first month's premium is received by the 15th of the month, the
effective date of the application can be as early as the first
day of the month following its approval by Inclusive Health.
You'll receive a confirmation letter from Inclusive Health if
you are approved for coverage that will specify your effective
date.
Are
any other effective dates for coverage available throughout the
month?
Yes. If you are exhausting your COBRA coverage, the effective
date of the policy may be the day following the expiration date
of the policy. Inclusive Health must receive your COMPLETE
application, ALL documentation and the first month's premium 15
days prior to the effective date of coverage so that we can
process your requested effective date.
Does Inclusive Health Provide any additional help with the
Premiums?
Yes - beginning January 1, 2010, Inclusive Health will be
offering a IH Assist and assistance with the monthly premiums
based on your income and the number of members in your
household. For more information and an explanation of the
available discount, please see our website at
www.inclusivehealth.org. A worksheet and more information is
under the IH Assist" tab. You can also call the Customer Service
Center at
(866) 665-2117
(866) 665-2117 for more information.
What do I have to submit to see if I am eligible for the IH Assist?
There is a separate application form for the IH Assist program
which must be filled out and submitted for approval. If you are
a current member, the IH Assist application and the required
documentation should be submitted. If you are a new applicant,
you will need to submit the completed Inclusive Health
application and the IH Assist application for processing. The
Inclusive Health application for coverage will have to be
processed and approved before processing an application for the
IH Assist may be considered.
What documentation is required for the IH Assist?
You must submit a copy of your completed 2008 tax return. Other
forms of documentation include: a copy of your most recent
paycheck stubs, your severance pay, your unemployment income,
etc. Please see a complete description of all acceptable items
in the
IH Assist Premium Subsidy Application.
How can I submit my monthly premium?
Inclusive Health requires that all premiums be submitted through
an Automatic Bank Withdrawal. Please see the Inclusive Health
Application for more information.
How can I get a complete description of the Inclusive Health
benefits?
A complete description of the benefits offered by each Inclusive
Health Plan is available on the website for download. You may
also call the Customer Service Center at
(888) 665-2117
(888) 665-2117 .